WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- Returns are accepted within 10 days of receipt of order. Please take pictures of any damage, defects or problems with the order.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact [email protected] with your order number for further instructions. Replacement items typically take 7-10 business days to arrive.
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
|Cart Total From
||International Shipping Charge*
The following shipping cutoff dates do NOT include production time.
Tuesday, December 15 - FedEx Ground and UPS Ground
Wednesday, December 16 - UPSMI Domestic
Friday, December 18 - Last chance for Overnight Saturday Delivery before Christmas (FedEx and UPS)
Saturday, December 19 - USPS Priority
Monday, December 21 - FedEx Express Saver
Tuesday, December 22 - 2-Day Shipping (FedEx and UPS)
Wednesday, December 23 - Standard Overnight (FedEx and UPS)
Tuesday, December 1 - APC International
Friday, December 4 - UPSMI International
Monday, December 7 - USPS First Class International
Monday, December 7- USPS Priority International
Friday, December 18 - UPS WorldWide Expedited/WorldWide Saver
Friday, December 18 - FedEx International Economy / International Priority
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us https://www.mccleanphotography.com/contact with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
||Expedited 2 Day Shipping
|Up to 5LBs
|5 - 10 LBs
|15 LB +
(Please note these are only examples and not actual shipping prices according to weight)
CAN I CANCEL MY ORDER?
Please contact [email protected] as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email [email protected]
WHO TO CONTACT?
You can reach out at any time by email at [email protected]
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!